If you are encountering problems with QR codes not displaying properly or having issues sharing them, follow these troubleshooting steps to resolve common problems.

1. Check QR Code Display

If the QR code is not displaying correctly, ensure that your device’s screen brightness is sufficient. Sometimes, low lighting or poor resolution on screens can cause display issues.

2. Refresh the QR Code

If the QR code is not loading or appears incomplete, try refreshing the page or logging out and back into your account to regenerate the code.

3. Test on Different Devices

If the QR code still doesn’t display correctly, try accessing it from a different device. It’s possible that browser settings or device configurations are causing display issues.

4. Check for Zoom Settings

Ensure that your browser or app’s zoom settings are set to 100% so that the QR code displays at the correct size. Sometimes, zooming in or out can distort the code and make it unreadable.

5. Desktop Device Issue

If you’re unable to view the QR code on a desktop or laptop device, this may be due to certain browser limitations. This is not an error. We recommend completing the transaction on a mobile device. Alternatively, you can share the QR code with someone else who can scan it using their mobile device to complete the payment.

6. Sharing Issues

If you are having trouble sharing the QR code, ensure you are using a secure method of sharing. Avoid sending QR codes over unsecured platforms or via public forums, as they may be intercepted.

7. Re-scan or Re-generate the QR Code

If the QR code was shared incorrectly or if scanning issues persist, you may need to regenerate a new code from your account and rescan it with your mobile device or app.

8. Contact Support

If none of the above solutions resolve your issue, please contact our support team for further assistance. You can reach us at support@westinpay.com.