Refunds and chargebacks are essential in managing payments, particularly when disputes arise. In the event of chargebacks initiated by individual users, WestinPay provides a process for addressing these situations.

Handling Chargebacks and Payment Disputes

• Chargeback Initiation: If a payment made by an individual user is disputed (i.e., a chargeback), it will be reviewed by WestinPay. The dispute can be initiated if the customer feels there was an error in the transaction or if they believe the transaction was unauthorized.
• Evidence Submission: In case of a chargeback, the merchant may be required to submit supporting evidence (such as receipts or transaction details) to validate the legitimacy of the transaction.
• Fraud Prevention: WestinPay utilizes fraud detection measures to prevent fraudulent transactions. However, if the chargeback is determined to be valid, the payment may be reversed and funds returned to the customer. Always ensure that transactions are legitimate and that customer details are accurate to prevent chargebacks.
• Dispute Resolution: If the chargeback claim is found to be invalid, WestinPay can help dispute the chargeback, working with both the merchant and customer to resolve the issue. In cases of fraud, further action may be taken to protect the merchant and prevent future incidents.
• Preventing Chargebacks: To minimize chargebacks, merchants should verify transactions, keep clear records, and communicate effectively with customers. Enabling Two-Factor Authentication (2FA) adds a layer of security to safeguard against unauthorized transactions.

Payment Cancellation for Valid Claims

In cases where chargebacks are deemed valid (e.g., due to fraud or incorrect transactions), the payment may be canceled or refunded. If a fraudulent claim is identified, action may be taken against the user as part of WestinPay's fraud prevention protocols.

Need Help with Chargebacks?

If you're facing a chargeback dispute, reach out to WestinPay's support team for guidance. You can submit a support ticket for assistance in resolving the matter.